No servers, no wires: A technical report on people’s mental models of email

In 2016, I wrapped up a study of people’s conceptions of how email works, with the assistance of Renee Hobbs, Arne Renkema-Padmos, and Blue Ridge Labs. While I have previously spoken informally about the findings of this study, due to editorial logistics and time constraints I was unable to release this technical report until now.

The full report is now available here. A forthcoming summary will be published soon on the website of Simply Secure, which funded this research.