No servers, no wires: A technical report on people’s mental models of email

1 min readOct 11, 2019

In 2016, I wrapped up a study of people’s conceptions of how email works, with the assistance of Renee Hobbs, Arne Renkema-Padmos, and Blue Ridge Labs. While I have previously spoken informally about the findings of this study, due to editorial logistics and time constraints I was unable to release this technical report until now.

The full report is now available here. A forthcoming summary will be published soon on the website of Simply Secure, which funded this research.

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Gus Andrews
Gus Andrews

Written by Gus Andrews

Researcher, educator, and speaker on human factors in tech. My policy work has been relied on by the EFF and US State Department. Author of keepcalmlogon.com

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